The ITIL® Guiding Principles are recommendations that guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. They interact and depend upon each other. Not all principles will be critical in every situation, but they should all be reviewed on each occasion to determine how appropriate they are.
The ITIL® Guiding Principles
1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep IT Simple and Practical
7. Optimize and Automate
This guiding principle when applied effectively will enable an organization to identify and stay focused on what is truly valuable to the customer. And like in the service definition, when part of your culture, it can reduce the chaos and keep staff focused on value and help them to understand how what they do contributes to the co-creation of value. A service is a means of enabling value co-creation.
This principle will help an organization get the most out of what they already have in terms of all their assets. It helps to eliminate waste and organize what you already have. It works closely with the Optimize and Automate guiding principle.
This incorporates DevOps and Agile practices and enables your organization to produce products and services consumers need more quickly and with less errors. It supports organizations that have a bit of a risk appetite.
This guiding principle helps to create and maintain a safe environment where staff and consumers are enabled to be open and honest. They can be when all are focused on the same goals and objectives and have the mindset of value co-creation as in the definition of a service. It helps to break down barriers between staff and customers.
This principle recognizes the complexity of systems and how holistic thinking ensures you’re not missing something in the co-creation of value for the customer. It can, for example, expidite the handling of problems… especially the more complex and impactful ones
This helps organizations to reduce and minimize waste. This is a significant challenge for most organizations. It applies to just about everything in the service value system. Especially to value streams and processes.
Cloud services help with this. You can use only what you need
This applies to the Service Desk in handling incidents and requests. For example, Automation helps to get the most of a service desk. Some incidents can be handled directly by the users with proper automation and the same for service requests.
Automation can save the organization in the following:
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