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What is IT Service Management (ITSM)?

IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time taking responsibility for the associated […]

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ITIL 4 Foundation

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL 4 reflects the complexities of modern business technology, new ways of working, and emerging practices, and provides a guide to managing IT in the new service economy, while […]

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