Microsoft Professional Program | IT Support

Be an IT Support Hero

The help desk is the front line of engagement for customers when problems arise. With the IT Support track you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

Microsoft Professional Program for IT Support

Learners who are interested in a career in IT, but have yet to receive formal IT training, will learn the skills for the role of a front-line Help Desk or Tier 1 IT Support Professional. This curriculum will give you a broad range of skills to support many different technology areas.

14 REQUIRED COURSES | 8-16 HOURS PER COURSE | 13 SKILLS

Be able to handle all the problems that they will throw at you
Each course in the Microsoft Professional Program IT Support features hands-on labs so you can practice with the most sought after skills. Assessments that require more than just memorization ensure that you have mastered these new skills allowing you to help others.

Learn on your own time
All courses are available online and on demand – so whether you plan to spend a couple of hours per day or a couple of hours per week, you can work on these skills at the pace that is right for you. And since the curriculum consists of massive open online courses (MOOC) on edX, you can watch the videos on your tablet or phone.