Cancellation Policy/Rescheduling Policy
We must receive your cancellation at least ten (10) business days prior to the first day of class, and at least fifteen (15) business days prior to the first day of class for all Cisco, VMware, and Salesforce courses in order for you to receive a full refund. If you have to cancel or reschedule, you must do so in writing by either e-mailing your Babbage Simmel Learning Solutions Representative, e-mailing to firstname.lastname@example.org or mailing a hardcopy letter to Babbage Simmel, ATTN: Cancellation, 2780 Airport Drive Suite 150, Columbus, OH 43219. If you must reschedule or cancel less than ten business days before the first day of class, you will be liable for a fee amounting to 100% of the tuition cost. Students may send a replacement student if they are unable to attend; the replacement student must meet the course prerequisites before they would be allowed to attend. Students who neither cancel nor attend the class are still liable for the full cost of the class.
Class Attendance Policy
You must attend a minimum of 80% of the class (measured in total hours of actual class instruction time, excluding breaks and lunch) to receive a certification of completion. There is generally one break of 10-15 minutes in both the morning and afternoon; please return from breaks in a timely fashion. Most courses are packed tightly with important information-we don't want you to miss anything. Lunch is generally one hour and taken sometime between 11 a.m. and 1 p.m.
Class Audit/Retake Policy
We guarantee your satisfaction with your educational experience with Babbage Simmel. To that end, we have created our Audit/Retake Policy:
- Definition: Audit (verb) - Attending again (for FREE!) any class you have already both (a) paid for in full, and (b) attended in the past at Babbage Simmel.
- "Why Audit?" - Any number of reasons make this a valuable benefit of taking Babbage Simmel courses... Getting a "refresher" to further entrench the knowledge in your mind, pick up information and tips you didn't the first time, as a final review before taking an exam, get further insights from our instructors, etc.
- Eligibility to Audit/Retake: (1) The course you want to Audit cannot have been revised since the time you first paid for and attended it (and you must bring your original student kit/courseware back with you), (2) there is a seat available, and (3) it has been less than twelve months since you first attended the class.
Payment is due at the time of registration. Babbage Simmel accepts cash, checks, credit cards (MasterCard, Visa, American Express, Dicover Card), company purchase orders, corporate training credits or day vouchers*, Software Assurance Vouchers, tuition reimbursement funds, Workforce Development funds.
* Corporate training credits or day vouchers can be purchased in bulk, and at a discounted rate. Please contact your Learning Solutions Representative for details.