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ITIL training and certification

This week I’m going to talk about ITIL training.  IT Service Management certification helps distinguish those who have a deep understanding of best practice for ITSM and are capable of implementing these concepts to some degree immediately. Certification is also the foundation for developing a career path in IT Service Management.

Take a look at look at our ITIL Foundations course and some of our intermediate courses below.

ITIL Foundations

The ITIL 2011 Edition course is the entry level certification course for IT Service Management Best Practices training in ITIL.  This course covers the latest version of core ITIL best practices presented from a lifecycle perspective.  The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition.  ITIL 2011 Edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL 2011 Edition.  Students who have attended this course are suitably prepared to successfully take the associated ITIL 2011 Edition certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

ITIL Service Offerings and Agreements

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. By implementing ITIL Service Offerings and Agreement best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. Students will learn how to plan, implement and optimize the Service Offerings and Agreement processes and gain the knowledge required to prepare for the certification exam.

ITIL Operational Support and Analysis

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.

ITIL Release, Control and Validation

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes. To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. Students gain the skills required to take the ITIL Release, Control and Validation Certification Exam.

-Matt