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ITIL Certification Q&A

This week is going to start a month long “Q & A” series covering some of our most popular courses. Each week I’ll share the information our instructors have shared with me concerning the most frequently asked questions by our students. We’ll kick this series off this week with a closer look at ITIL Certification. A big thanks to Eric Tisdale our Senior ITIL Instructor/Consultant for letting us pick his brain for a little bit.

Eric, why is ITIL certification so important?

ITIL certification lays the groundwork for a career road map. The holder of the certificate has an understanding of Best Practice for IT Service management that can be applied immediately in the workforce. On top of that, the ITIL certification is recognized worldwide.

Why is it important to take classes from an accredited trainer & training organization?

Only accredited course providers may bestow certificates. Any certification from a non-accredited trainer would be meaningless.

Lastly Eric, what are the most popular ITIL Intermediate Courses to take after you have received your ITIL Foundation Certificate?

There are two “streams” of the ITIL Intermediate Course offerings: Capabilities and Lifecycle. The Capabilities Stream of Intermediate Courses are most useful to those who will be taking part in the day to day practical activities described within each of the processes. Of the four Capabilities Courses, Operational Support and Agreements (OSA) and Service Offerings and Agreements (SOA) are the most popular.
The Lifecycle Stream Courses mirror the five core ITIL manuals. They address the aspects of ITIL from a holistic, lifecycle perspective. As such they are more suited to those with managerial responsibility looking at the overall IT Service Management picture. Service Operation (SO) is by far the most popular course.
The popularity of the above courses is much more a function of familiarity than need of the student or quality or the material. The Courses that involve the Operational processes (Incident Management, Problem Management, Event Management, etc.) discuss what most people in IT are used to – what they do daily. Strategizing, planning, etc. are also very important features of any IT Organization, but many organizations neglect these areas, focusing efforts on putting out the “fires of the day”. However, long-term success with ITIL demands that the Strategy, Design, and Transition processes be implemented into the enterprise.

Thanks Eric!

I hope this gives everyone a little glimpse into the world of ITIL Certification here at Babsim.
The next date for our ITIL Foundations course is 9/7/11-9/9/11.
Be sure to check back next week as the series continues with a look at Project Management!