Next week BabSim is again going international! We are engaged for multiple deliveries of the ITIL Foundation course for a client of ours headquartered in Haifa, Israel. It should be a fun couple of weeks. ITIL training has been pretty popular here so far this year, so I thought it would be a good idea to give a refresher on what exactly ITIL training is as well as showing you our guaranteed to run ITIL classes.
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. IT Service Management certification helps distinguish those who have a deep understanding of best practice for ITSM and are capable of implementing these concepts to some degree immediately. Certification is also the foundation for developing a career path in IT Service Management.
Here’s what we have coming up! Remember, they’re all guaranteed to run!
The ITIL 2011 Edition course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition. ITIL 2011 Edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
ITIL Operational Support and Analysis
The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.
ITIL Planning, Protection and Optimization
This ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes. The course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it helps you prepare for the associated exam offered on the last day of the course.
ITIL Service Offerings and Agreements
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. By implementing ITIL Service Offerings and Agreement best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. Students will learn how to plan, implement and optimize the Service Offerings and Agreement processes and gain the knowledge required to prepare for the certification exam.
This 3-day will teach students how to plan, implement and optimize the Service Design processes. ITIL Service Design best practices enables IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. Students will gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.
If you’re still confused on which ITIL classes to take, have a look at our ITIL training tracks!