IT Training

Troubleshooting and Supporting Windows 7 in the Enterprise

M-6293
3 Days
1 (?)
$1,695.00
Download PDF Request a Course Date Share This Course

Description

Related Courses

Installing and Configuring Windows 7 ClientMCITP Windows 7 Enterprise Desktop Support Technician Exam PrepPlanning and Managing Windows 7 Desktop Deployments and Environments
This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:

  • Advanced desktop management to reduce complexity and automate tasks

  • Managing remote laptop PCs

  • Security hardening and Defense-in-depth

  • Meet emerging compliance and governance requirements

  • Reduce help desk calls through group policy configuration

  • Improving system performance, resiliency, and reliability


After completing this course, students will be able to troubleshoot:

  • Startup issues on a computer with Windows 7 installed.

  • Issues related to the application of Group Policy.

  • Issues related to hardware devices and device drivers.

  • Issues related to network connectivity.

  • Remote connectivity issues.

  • User profile and logon script issues.

  • Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions.

  • Issues related to operating system features and applications.
    Issues related to performance.

Course Outline

Related Courses

Installing and Configuring Windows 7 ClientMCITP Windows 7 Enterprise Desktop Support Technician Exam PrepPlanning and Managing Windows 7 Desktop Deployments and Environments
Module 1: Implementing a Troubleshooting Methodology
This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST.

 Lessons

  • Lesson 1: Introduction to the EDST Job Role

  • Lesson 2:  Overview of Troubleshooting Steps



After completing this module, students will be able to:


  • Describe the job role of the EDST.

  • Describe the steps of a typical troubleshooting methodology.



Module 2: Troubleshooting Startup Issues
 

This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services.

Lessons

  • Lesson 1: Overview of the Windows 7 Recovery Environment

  • Lesson 2: Configuring and Troubleshooting Startup Settings

  • Lesson 3: Troubleshooting Operating System Services Issues


Lab : Troubleshooting Startup Issues

  • Exercise 1: Resolving a Startup Problem (1)

  • Exercise 2: Resolving a Startup Problem (2)



After completing this module, students will be able to:


  • Use Windows 7 recovery tools to troubleshoot startup problems.

  • Configure and troubleshoot startup settings.

  • Troubleshoot operating system services.



Module 3: Using Group Policy to Centralize Configuration
 

This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues.

Lessons

  • Lesson 1: Overview of Group Policy Application

  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues


Lab : Using Group Policy to Centralize Configuration

  • Exercise 1: Resolve Group Policy Application (1)

  • Exercise 2: Resolve Group Policy Application (2)



After completing this module, students will be able to:


  • Describe Group Policy application.

  • Troubleshoot client configuration failures and GPO application issues.



Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
 

This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers.

Lessons

  • Lesson 1: Overview of Hardware Troubleshooting

  • Lesson 2: Troubleshooting Physical Failures

  • Lesson 3: Monitoring Reliability and Performance

  • Lesson 4: Configuring Performance Options in Windows 7

  • Lesson 5: Troubleshooting Device Driver Failures


Lab : Lab A: Resolving Hardware Device and Device Driver Issues

  • Exercise 1: Resolving Hardware Issues

  • Exercise 2: Configuring Group Policy to Control Device Installation (optional)


Lab : Lab B: Troubleshooting Performance-Related Issues

  • Exercise: Troubleshooting a Performance Problem



After completing this module, students will be able to:

 


  • Identify basic hardware-related issues.

  • Determine hardware failure issues.

  • Monitor reliability and performance of Windows 7 computers.

  • Configure performance options in Windows 7.

  • Determine problems that device drivers cause.



Module 5: Troubleshooting Network Connectivity Issues
 

This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections.

Lessons

  • Lesson 1: Determining Network Settings

  • Lesson 2: Troubleshooting Network Connectivity Issues


Lab : Troubleshooting Network Connectivity Issues

  • Exercise 1: Troubleshooting a Network Problem (1)

  • Exercise 2: Troubleshooting a Network Problem (2)



After completing this module, students will be able to:


  • Determine the network configuration of client computers.

  • Troubleshoot network connections.



Module 6: Troubleshooting Remote Connectivity Issues
 

This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and DirectAccess issues.

Lessons

  • Lesson 1: Troubleshooting VPN Connectivity Issues

  • Lesson 2: Using Remote Desktop

  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance

  • Lesson 4: Troubleshooting NAP Issues

  • Lesson 5: Troubleshooting DirectAccess Issues


Lab : Resolving Remote Connectivity Issues

  • Exercise: Resolving a Remote Connectivity Problem



After completing this module, students will be able to:


  • Configure and troubleshoot VPN connections.

  • Use Remote Desktop.

  • Use Remote Assistance.

  • Troubleshoot NAP issues.

  • Troubleshoot DirectAccess issues.



Module 7: Troubleshooting Logon and Resource Access Issues
 

This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access.

Lessons

  • Lesson 1: Troubleshooting User Logon Issues

  • Lesson 2: Troubleshooting User Profile Issues

  • Lesson 3: Troubleshooting File Access Issues

  • Lesson 4: Troubleshooting File Permissions Issues

  • Lesson 5: Troubleshooting Printer Access Issues


Lab : Troubleshooting Logon and Resource Access Issues

  • Exercise 1: Troubleshooting Offline Files

  • Exercise 2: Troubleshooting a Missing Drive Mapping

  • Exercise 3: Troubleshooting Missing Files in My Documents

  • Exercise 4: Troubleshooting a File Access Issue



After completing this module, students will be able to:


  • Troubleshoot user logon issues.

  • Troubleshoot user profile issues.

  • Troubleshoot file access issues.

  • Troubleshoot file permissions issues.

  • Troubleshoot printer access issues.



Module 8: Troubleshooting Security Issues
 

This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues.

Lessons

  • Lesson 1: Recovering Files Encrypted by EFS

  • Lesson 2: Recovering BitLocker-Protected Drives

  • Lesson 3: Troubleshooting Internet Explorer and Content Access Issues


Lab : Troubleshooting Security Issues

  • Exercise 1: Recovering a BitLocker-Protected Drive

  • Exercise 2: Troubleshooting an Internet Explorer Security Issue



After completing this module, students will be able to:


  • Recover files encrypted by using EFS.

  • Recover BitLocker-protected drives.

  • Troubleshoot Internet Explorer and content access issues.



Module 9: Troubleshooting Operating System and Application Issues
 

This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates.

Lessons

  • Lesson 1: Troubleshooting Application Installation Issues

  • Lesson 2: Troubleshooting Application Operations Issues

  • Lesson 3: Applying Application and Windows Updates


Lab : Troubleshooting Operating System and Application Issues

  • Exercise 1: Troubleshooting Windows Updates

  • Exercise 2: Troubleshooting AppLocker Policy Application

  • Exercise 3: Troubleshooting Application Startup



After completing this module, students will be able to:


  • Troubleshoot application installation issues.

  • Troubleshoot application operation issues.

  • Apply application and Microsoft Windows updates


Audience

Related Courses

Installing and Configuring Windows 7 ClientMCITP Windows 7 Enterprise Desktop Support Technician Exam PrepPlanning and Managing Windows 7 Desktop Deployments and Environments
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)

  • Microsoft Active Directory principles and management

  • Microsoft Windows Server 2008 fundamentals

  • Microsoft Windows Client fundamentals

  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

College Credit, CEUs, PDUs and CDUs
When you take courses with the Babbage Simmel, be sure you get the credit you deserve. Curriculum offered by Babbage Simmel can earn you college credit, CEUs, PDUs or CDUs.

College Credit through The University of Findlay
Select curriculum offered by Babbage Simmel is part of the accredited University of Findlay's undergraduate and graduate course catalogs. For questions please E-Mail: info@babsim.com or call 800-288-5937.

Continuing Education Units (CEUs)
Continuing Education Units (CEUs) are nationally recognized standard units of measurement earned for satisfactory completion of qualified programs of continuing education. If you need more information about CEUs, call us at 800-288-5937.

Professional Development Units (PDUs)
Professional Development Units (PDUs) can be issued by PMI® for formal learning activities related to project management. Babbage Simmel's provider number with PMI® is 1737. Project Management Professionals (PMPs®) are required to earn a minimum of 60 PDUs every 3 years to maintain certification. For more information about this program go to the PMI® web site or call 610-356-4600.

Continuing Development Units (CDUs)
CDUs may be earned by attending professional development (e.g. courses, seminars) offered by organizations endorsed by IIBA® and designated as an EEP vendor. As an IIBA Endorsed Education Provider (EEP) Babbage Simmel's IIBA® endorsed courses qualify for CDU credit. For more information about CDUs go the IIBA® web site or call 866-512-4422.

babsimLIVE live distance learning is hands-on, instructor-led training in real-time. The training is live and interactive. Using the latest technologies, babsimLIVE is an innovative solution for distance learning that makes it possible for students to attend one of our public classes without the need to travel.

Unlike other distance learning options, babsimLive brings the classroom learning experience to you by seating you virtually into a real-life instructor-led classroom taught by award winning world-class instructors with other IT professionals like yourself. From the comfort of your home, workplace, or at the Babbage Simmel Marble Cliff Campus, you acquire the training you need, when you want it, in the environment that is most comfortable for you to be successful.