System Center Operations Manager 2012

This five-day instructor-led course provides students with the necessary knowledge to successfully design and deploy Microsoft System Center 2012 Operations Manager. In this course, students are introduced to the basic theory of service monitoring. They will also learn about configuration, deployment, monitoring, and operation of Operations Manager 2012.

After completing this course, students will have the skills necessary to manage Operations Manager for maximum business benefit. This course incorporates case studies and hands-on learning opportunities so students can practice applying business solutions to real-world scenarios.

After completing this course, students will be able to:

  • Design and build a Production Service Monitoring Program

  • Configure and administer Operations Manager 2012

  • Deploy monitoring for servers, applications and services

  • Deploy management packs

  • Create monitors and rules

  • Tune monitors and rules for maximum benefit

  • Create and configure reports for IT and business consumption

  • Meet and exceed SLAs to add value to business partners

  • Configure monitoring views and administrative tasks

  • Deploy monitoring for UNIX/Linux and Network Devices

  • Configure Operations Manager 2012 role-based security

  • Configure notifications, subscribers and subscriptions

  • Configure general Operations Manager 2012 maintenance settings

  • Describe the Operations Manager 2012 Gateway Server

  • Automate Operations Manager with PowerShell

  • Meet and exceed SLA’s in order to bring value to business partners

  • Integrate Operations Manager with other tools

Course Outline

Module 1: Introduction to System Center 2012 Operations Manager

Lessons
History and Evolution of System Center
System Center 2012 Product Suite
System Center 2012 Licensing
System Center 2012 Operations Manager

Lab : Introduction to System Center 2012 Operations Manager
Setting up the Initial Lab Environment
Introducing System Center 2012

After completing this module, students will be able to:
Explain the history and evolution of System Center
Differentiate between each of the System Center 2012 products
Describe System Center 2012 licensing
Identify the purpose and function of Operations Manager 2012

Module 2: Plan for Service Monitoring

Lessons
Introducing ITIL and MOF
Designing the Service Monitoring Process
Documenting the Service Monitoring Process

Lab : Plan for Service Monitoring
Introducing Service Management

After completing this module, students will be able to:
Provide an overview of ITIL and MOF
Design and document a service monitoring plan

Module 3: Plan an Operations Manager 2012 Deployment

Lessons
Defining the Operations Manager 2012 Core Components
Designing for High Availability
Defining Core Hardware and Software Requirements
Designing Network Device Monitoring Requirements
Designing UNIX/LINUX Monitoring Requirements
Designing Windows-Based Monitoring Requirements

Lab : Plan an Operations Manager 2012 Deployment
Planning for Operations Manager 2012 Deployments
Exploring Operations Manager 2012 SQL Database Objects

After completing this module, students will be able to:
Define what a management group and its components are
Design a highly available System Center 2012 Operations Manager environment
Plan and design the necessary hardware and software components
Describe the necessary components for network device monitoring
Describe the necessary components for UNIX/LINUX-based server monitoring
Implement Windows-based server monitoring

Module 4: Deploy Operations Manager 2012

Lessons
Reviewing Environmental Prerequisites
Installing Operations Manager 2012
Verifying Operations Manager 2012 Installation and Additional Configuration
Creating and Using Run As Accounts
Implementing Active Directory Integration
Designing and Implementing Role-Based Administration

Lab : Deploy Operations Manager 2012
Installing Operations Manager 2012
Configuring Active Directory Integration
Configuring Role-Based Security

After completing this module, students will be able to:
List the environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts
Describe how to install and configure a management group and its components
Verify the successful implementation of basic management group components
Create and use Run As accounts
Design a role-based administrative model
Explain what Active Directory Integration is

Module 5: Deploy the Operations Manager 2012 Agent

Lessons
Reviewing the Operations Manger 2012 Agent
Deploying the Operations Manager 2012 Agent
Introducing Agent Failover

Lab : Deploy the Operations Manager 2012 Agent
Deploying the Operations Manager 2012 Agent

After completing this module, students will be able to:
Explain the agent architecture
Explain agent deployment methods
Describe what Active Directory auto assignment is
Describe how the agent will handle a primary management server failure

Module 6: Deployment and Administration of Monitoring (Management) Packs

Lessons
Introducing Monitoring (Management) Packs
Understanding Most Commonly Used Monitoring (Management) Packs
Modifying and Expanding Monitoring (Management) Packs: Overrides
Monitoring (Management) Pack Administration Best Practices

Lab : Deployment and Administration of Monitoring (Management) Packs
Creating Management Packs and Groups
Installing Line of Business .NET Application
Installing and Importing Management Packs

After completing this module, students will be able to:
Explain what a monitoring (management) pack is
Describe the components of a monitoring (management) pack
Explain how to obtain a monitoring (management) pack
Deploy monitoring (management) pack
Explain the difference between sealed and unsealed monitoring (management) packs
Override a monitoring (management) pack
Describe best practices for monitoring (management) pack administration

Module 7: Tune Monitoring (Management) Packs

Lessons
Introducing Alerts
Tuning a Monitoring (Management) Pack
Using Operations Manager Baseline Monitors and Rules
Documenting Changes to Monitoring (Management) Packs

Lab : Tune Monitoring (Management) Packs
Tuning Monitoring (Management) Packs

After completing this module, students will be able to:
Describe alerts
Describe the monitoring (management) pack tuning process
Describe baseline monitors and rules
Document overrides

Module 8: Monitor Administration

Lessons
Exploring the Operations Console – Monitoring Pane
Administering Alerts
Exploring Agent-Based Monitoring
Customizing the Monitoring Pane

Lab : Monitor Administration
Working with Monitors and Alerts

After completing this module, students will be able to:
Navigate the monitoring pane in the Operations console
Investigate an alert
Use Health Explorer
Explain maintenance mode
Describe and create Views

Module 9: Advanced Monitoring

Lessons
Monitoring Network Devices
Monitoring UNIX/LINUX-Based Computers
Monitoring .NET-Based Applications
Expanding Operations Manager 2012 Monitoring

Lab : Advanced Monitoring
Monitoring a Network Device
Monitoring a .NET Application

After completing this module, students will be able to:
Monitor network devices
Monitor UNIX/LINUX-based computers
Monitor .NET-based applications
Monitor distributed applications
Expand monitoring by using monitoring (management) pack templates

Module 10: Reports

Lessons
Using Operations Manager 2012 Reporting
Administering Reports
Customizing Reports

Lab: Reports
Reporting

After completing this module, students will be able to:
Understand how Operations Manager 2012 Reporting and SQL Server Reporting Services work together
Manage default Operations Manager 2012 reports
Create customized reports

Module 11: Notifications and Operations Manager 2012 Maintenance

Lessons
Introducing Alert Notifications
Designing Maintenance and Disaster Recovery

Lab: Notifications and Operations Manager 2012 Maintenance
Creating Subscriptions and Notifications

After completing this module, students will be able to:
Describe and configure Operations Manager 2012 notifications
Plan and perform routine maintenance
Create a disaster recovery plan

Module 12: System Center 2012 Integration

Lessons: n/a

Lab: System Center 2012 Integration
Setting up the Initial Lab Environment
Creating an Orchestrator 2012 Runbook
Working with Orchestrator System Center Runbooks

After completing this module, students will be able to:
Describe System Center 2012 Integration

Audience

This course is for IT Professionals who already have some prerequisite technical knowledge and want to learn the skills necessary to implement a comprehensive service monitoring system for their production environment. This course is also for IT Professionals who want to learn how to communicate relevant business information about the operational status of the IT environment.

Before attending this course, students must have:

  • Windows Server 2008 R2 operating system

  • Active Directory Domain Services (AD DS)

  • Experience with PowerShell and SQL Server and SQL Server Reporting Services

  • Familiarity with data center management processes

  • Previous work with IT Infrastructure Library (ITIL)

  • Previous work with Microsoft Operations Framework (MOF)

  • Knowledge of previous versions of Operations Manager

  • Knowledge of the product(s) that you plan to monitor

Available Course Dates

10/02/2017 11:00 am - 10/06/2017 7:00 pm
11/13/2017 11:00 am - 11/17/2017 7:00 pm
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