Monitoring and Operating a Private Cloud

This course describes how to monitor and operate a cloud with Microsoft System Center 2012 R2. This course focuses on how to manage and administer a cloud environment, and it describes how you can monitor key infrastructure elements and applications that run within a cloud. It does not discuss planning and implementation, which is covered in 20247: Configuring and Deploying a Cloud with System Center.

Course Outline

1. Introduction to the Cloud

  • Cloud Computing Model

  • Requirements for a Private Cloud

  • Requirements for a Public or Hybrid Cloud

  • Operating a Hybrid Cloud Infrastructure with System Center

  • Maintaining the Health of a Cloud

  • Integrating System Center Components

2. Configuring a Private Cloud Environment

  • System Center 2012 R2 Virtual Machine Manager

  • Managing a Virtual Environment with Virtual Machine Manager

  • Creating Clouds

3. Deploying Cloud Services

  • Service Templates

  • VMM Profiles

  • Web Deploy Packages

  • Server App-V

  • Data-Tier Application Packages

  • Deploy Services through App Controller

4. Monitoring Cloud Based Applications

  • System Center2012 R2 Operations Manager

  • Agent Deployment in Operations Manager

  • Configuring Custom Monitoring

  • Monitoring the Network Infrastructure

  • Monitoring Distributed Applications

5. Configuring Application Performance Monitoring

  • Application Performance Monitoring

  • Advanced Monitoring in Application Performance Monitoring

  • Viewing Application Performance Data in Operations Manager

6. Operating and Extending Service Management in the Private Cloud

  • Service Manager

  • Configuring Security and User Roles

  • Configuring Work Items

  • Configuring Incident Queues

  • Configuring Service Offerings for a Cloud

7. Automating Incident Creation, Remediation, and Change Requests

  • System Center Orchestrator 2012 R2

  • Integrating Orchestrator with Operations Manager and Service Manager

8. Problem Management in the Private Cloud

  • Problem Management

  • Creating Custom Rules

9. Operating a Self-Service, Multi-tenant Cloud with Windows Azure Pack

  • Windows Azure Pack Key Concept

  • Administer Windows Azure Pack

  • Windows Azure Pack Providers

10. High Availability, Protection, and Recovery for the Cloud

  • High Availability for a Cloud

  • Protecting and Recovering Data in the Private Cloud

11. Optimizing Your Cloud Infrastructure

  • Keep the Cloud Infrastructure up-to-date using Virtual Machine Manager and Configuration Manager

  • Optimize Cloud Infrastructure using System Center Advisor and Pro-Tips

12. Configuring SLAs, Dashboards, and Widgets

  • Service Level Tracking

  • Configuring and Deploying Widgets and Dashboards

  • Publishing Real-Time State with Microsoft Visio Snap-in

  • System Center Analytics

  • Using Excel and SSRS to View Data

  • Configure Service Reporting


Lab 1: Verify the Private Cloud Infrastructure

  • Verify the Infrastructure

  • Verify System Center Components

Lab 2: Configure and Optimize a Microsoft Private Cloud

  • Configure Network Resources

  • Create a Cloud

  • Create a VM Network using Software Defined Networks Isolation

  • Create Contoso Cloud Tenant for StockTrader Production

Lab 3: Import and Deploy the StockTrader Application

  • Deploy a Single Tier Service

  • Configure Prerequisites

  • Prepare the StockTrader Service Template

  • Deploy the Service Template

Lab 4: Monitor Private Cloud Services

  • Agent Deployment

  • Configure Custom Monitoring

  • Create a Distributed Application Model

  • Detect and Recover From a Failure

Lab 5: Configure Application Performance Monitoring

  • Configure Basic Monitoring in Application Performance Monitoring

  • Customize the Performance Thresholds

  • Validate Monitoring

  • Create a Distributed Application Model for the DinnerNow Application

Lab 6: Operate and Extend Service Management in a Cloud

  • Configure Security Roles

  • Configure Notifications

  • Publish an Incident Service Offering

  • Raise an Incident

  • Create and Approve a Change Request

  • Create and Assign a Release Record

Lab 7: Automate Incident Creation, Remediation, and Change Requests

  • Configure the Incident Template

  • Configure Incidents that Affect the StockTrader Service

  • Automate Incident Remediation and Change Requests

Lab 8: Automate Problem Management in the Private Cloud

  • Manually Create a Problem Record

  • Create a Custom Event Rule in Operations Manager

  • Configure Automated Problem Record Creation

Lab 9: Automate Self Service Provisioning

  • Configure and Install the System Center Cloud Services Process Pack

  • Deploy a Virtual Machine for StockTrader using the Cloud Services Process Pack

Lab 10: Cloud Protection and Recovery

  • Configure Manual Protection and Recovery of Key Service Data

  • Configure Automatic Protection and Recovery of Key Service Data

  • Monitor Protection Status

Lab 11: Optimize Your Cloud Infrastructure

  • Configure Update Baselines and Pro-Tips

Lab 12: Configure SLAs, Dashboards, and Widgets

  • Configure Service Level Tracking

  • Configure Service Level Management for a cloud

  • Configure Microsoft Excel Analytics


  • IT Professionals and cloud administrators who are responsible for monitoring and protecting the cloud infrastructure

  • Individuals and datacenter administrators providing and provisioning applications and/or those that must create and/or implement service requests

  • Solution Architects responsible for designing cloud architectures and extending existing cloud solutions