Microsoft Dynamics CRM 2013: Applications Combo Training Courses

Bundle and Save when you purchase our two classes at the same time!

Customer Service in Microsoft Dynamics CRM 2013 and our Sales Management in Microsoft Dynamics CRM 2013

This 2-day package consists of the following Dynamics CRM 2013 courses:

Course 80545, focusing on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

Course 80546 introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

Audience

This course is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2013 in their organization. The training is intended for sales and customer service representatives, administrators, office managers, CEOs, and consultants who want to learn the available sales and customer service features within Microsoft Dynamics CRM 2013.