In this module, we will detail the course objectives and schedule and identify participant interests and concerns
Module 2: The changing public-sector workplace and changing face of management
In this module, we'll examine how the public sector has changed and why the management of vendors and outsourced services is so critical to project management and the management of public organizations overall. We'll look at the new demands on managers and the management tools required in this environment.
Module 3: The challenges of outcome management, identifying and defining clear outcomes, performance management, managing the cultural changes necessary for successful outsourcing; the myths of outsourcing
In this module, we'll describe the major challenges of managing outsourced services and vendors, challenges that require a change in our management toolkit and mindset. We'll describe outcome management and its difficulties and the changes that an organization needs to make to be successful in an outsourced environment. Last, we'll examine the myths of outsourcing, myths that, if adhered to, will cause outsourcing and vendor management to fail.
Module 4: Using project management to create effective transitions
In this module, we'll examine the tools and methods of project management that can help us make the transition to outsourced services. We'll focus on defining the project and its desired outcomes and managing project risks. We'll give attention to the transfer of services to the vendor and from our current arrangements.
Module 5: The legal framework for managing outsourcing and outcomes
In this module, we'll describe the legal framework and documents that govern the outsourced arrangement. We'll identify key legal requirements and best practices in creating a workable arrangement given the constraints of the public sector.
Module 6: Service level agreements and statements of work
In this module, we'll examine the creation of the document at the heart of the outsourced services relationship-the service level agreement. We'll discuss and apply concepts that allow for the creation of good SLAs and SOWs and describe the necessary components of that important agreement.
Module 7: Managing changes and expectations, resolving conflict and creating win-win relationships
In this module, we'll further examine the outsourced services as a means of building a relationship that benefits the buyer and the seller. We'll describe methods for making the relationship adaptable and managing the expectations of managers and recipients of the services. We'll describe and practice a conflict management method that can help us craft good, workable relationships and optimize outcomes in the face of the conflict that will accompany any outsourced relationship.
Module 8: Workshop wrap-up
In this module, we'll wrap-up the workshop, make concluding comments, address remaining questions, and evaluate the workshop
Though all public-sector project managers can benefit from this workshop, it is best suited for experienced project managers who are coping with outsourced services and the challenges of managing vendors.
To ensure your success, we recommend you have significant working knowledge or experience in working in a project environment and some experience working with vendors.
College Credit, CEUs, PDUs and CDUs When you take courses with the Babbage Simmel, be sure you get the credit you deserve. Curriculum offered by Babbage Simmel can earn you college credit, CEUs, PDUs or CDUs.
College Credit Select curriculum offered by Babbage Simmel is part of the accredited University of Findlay's undergraduate course catalogs. For questions please E-Mail: firstname.lastname@example.org or call 614-481-4345.
Continuing Education Units (CEUs) Continuing Education Units (CEUs) are nationally recognized standard units of measurement earned for satisfactory completion of qualified programs of continuing education. If you need more information about CEUs, please E-Mail: email@example.com or call 614-481-4345.
Professional Development Units (PDUs) Professional Development Units (PDUs) can be issued by PMI® for formal learning activities related to project management. Project Management Professionals (PMPs®) are required to earn a minimum of 60 PDUs every 3 years to maintain certification. For more information about this program go to the PMI® web site or call 1-855 746 4849.
Continuing Development Units (CDUs) CDUs may be earned by attending professional development (e.g. courses, seminars) offered by organizations endorsed by IIBA® and designated as an EEP vendor. As an IIBA Endorsed Education Provider (EEP) Babbage Simmel's IIBA® endorsed courses qualify for CDU credit. For more information about CDUs go the IIBA® web site or call 1-647-426-3735.
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