IT Project Performance

This workshop is for IT project managers who want to optimize project outcomes and make a positive contribution to their agencies and organizations.  It’s for those who have worried about meeting a deadline for a project or getting the support of outside organizations.  It’s for those who have wondered about whether or not they knew what was being requested of them by their managers or stakeholders.  It’s for those who didn’t get the results they wanted or who are concerned about new demands and challenges in a high-speed and very demanding environment.

This workshop is also for those IT project managers who have struggled to manage the scope of their projects and identify the requirements of users and other stakeholders or who were faced with requirements that changed constantly.

This workshop is not for the faint-of-heart.  It’s an intensive workshop that presents a wide array of information designed to transfer knowledge in a fast, efficient manner and impact the ability and performance of participants.

The new economy that we hear so much about is the driving force behind this workshop.  Today’s IT managers will be required to compete in world markets that will demand much of them.  They will be forced to make their way in an economic environment much tougher than those of just a few years ago.  In the next module, we’ll examine one model for analyzing this environment,

The skills that are embedded in modern project management are survival skills for the future that can be applied in virtually any endeavor that we might undertake.   If those skills can be mastered, success will be more likely.  In fact, one of the principles governing this workshop is that IT projects are tough, and that, if you can manage them, you can manage any projects.

This workshop is compliant with the project management methods established by the Project Management Institute (PMI®), the world’s largest and most respected association of project managers.  It complies with the Project Management Body of Knowledge (the PMBOK® Guide, Fourth Edition). 

Throughout the workshop, we’ll engage in the application of a case study that is both challenging and informative.

The goals of this workshop are to:

  • Increase the capability of managers to successfully manage IT projects

  • Create recognition of the importance of good project management in IT projects

  • Improve the work products created by IT managers and increase stakeholder satisfaction

  • Provide training that is consistent with best practices and the PMBOK® Guide, Fourth Edition

  • Increase comfort with project conflict and project risks

  • Emphasize the role of planning in order to manage customer, manager, and project team expectations

  • Engage participants in interactive exercises designed to build capabilities and confidence

Course Outline

Day 1:

Module 1: Introduction to the workshop

  • In this module, we will detail the course objectives and schedule and identify participant interests and concerns

Module 2: The challenges of IT project management, the competing values model, and the relevance for project management for IT managers

  • In this module, we’ll examine the importance of project management to IT managers using a model developed for the assessment of organizations.  We’ll explore the implications of that model for IT project managers and discuss the challenges of project management.

Module 3: Project management foundations

  • In this module, we’ll examine the project management framework and foundations described by the PMBOK® Guide, Fourth.  We’ll define key terminology and detail the processes, process groups, and knowledge areas necessary for effective IT project management.

Module 4: IT project integration

  • In this module, we’ll examine the processes necessary for integrating the various aspects of the project.  We examine the creation of the project plan and the management and monitoring of project work.  We’ll focus our attention on the initiation of the project including the creation of the project charter.

Day 2:

Module 5: Managing IT project scope and requirements elicitation and analysis

  • In this module, we’ll examine the processes for managing project scope, including scope management, the scope statement, and the work breakdown structure (WBS).  We’ll highlight the WBS as the centerpiece of project planning and the definition of the project’s scope.  We’ll build a WBS for an IT project and review methods for requirements elicitation and analysis.

Module 6: Creating and managing the project schedule

  • In this module, we’ll identify methods for creating and managing the project schedule.  We’ll focus our attention on the creation of the project network diagram and the identification of the critical path.  We’ll describe and apply methods for project duration compression.

Module 7: Managing project costs

  • In this module, we’ll examine the techniques for estimating and managing the resources and costs of the project.  We’ll identify methods for IT project selection and prioritization and build a model for prioritizing our projects.  We’ll also describe and apply earned-value management as a tool for integrating schedule, cost and performance data.

Day 3:

Module 8: Managing IT project communications and human resources

  • In this module, we’ll examine ways to build and nurture our project team within the constraints of the project and describe methods for improving communications.  We’ll build a communications plan and employ creative methods for building consensus, managing conflict, and optimizing stakeholder interest and support.

Module 9: Managing IT project risks

  • In this module, we’ll examine the unique risks of IT projects and the tools for project risk management in the PMBOK® Guide, Fourth Edition.  We’ll build a risk register for a project that contains identified risks, the results of risk analysis, risk response plans, secondary risks, risk owners, residual risks, and risk triggers.

Module 10: Project procurement and vendor management

  • In this module, we examine the project procurement management techniques identified by the PMBOK® Guide, Fourth Edition.  We’ll examine the specific procurement constraints imposed on projects.  Last, we’ll identify best practices for managing outcomes and vendors.

Module 11: Workshop wrap-up

  • In this module, we’ll make concluding comments, answer remaining questions, and evaluate the workshop.


This workshop is targeted to IT project managers or those who may become project managers.  An understanding of organizations and processes is recommended.  It is designed to be an intense experience with clear impact on the skills and performance of the participant.