Introducing Cisco Voice and Unified Communications Administration (ICOMM)

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches students how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

After completing this course, students will be able to:


  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows

  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence

  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications

  • Describe how to maintain a Cisco Unified Communications solution


This class has been replaced with Implementing Cisco Collaboration Devices (CICD)

Course Outline

Module 1: Overview of Cisco Unified Communications Solutions
Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Overview of Administrator and End-User Interfaces
Lesson 1: Understanding Administrator Interfaces
Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Lesson 1: Understanding Call Flows and Call Legs
Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
Lesson 3: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration
Lesson 1: Understanding Endpoint Characteristics and Configuration Requirements
Lesson 2: Understanding Endpoint Implementation Options
Lesson 3: Understanding End-User Characteristics and Configuration Requirements
Lesson 4: Understanding End-User Implementation Options

Module 5: Enablement of End User Telephony and Mobility Features
Lesson 1: Understanding Telephony Features
Lesson 2: Enabling Telephony Features
Lesson 3: Understanding Mobility Features
Lesson 4: Enabling Mobility Features

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
Lesson 1: Understanding Cisco Unity Connection
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Lesson 3: Understanding End User and Voice Mailbox Implementation Options
Lesson 4: Understanding Cisco Unified Presence
Lesson 5: Enabling Cisco Unified Presence

Module 7: Cisco Unified Communications Solutions Maintenance
Lesson 1: Providing End-User Support
Lesson 2: Understanding Cisco Unified Communications Manager Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Lesson 5: Monitoring Voice Mail in Cisco Unity Connection
Lesson 6: Understanding the Disaster Recovery System

Labs:

Lab 2-1: Exploring Administrator Interfaces
Lab 2-2: Exploring End-User Interfaces
Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
Lab 4-1: Implementing Endpoints
Lab 4-2: Implementing End Users
Lab 5-1: Enabling Telephony Features
Lab 5-2: Enabling Mobility Features
Lab 6-1: Implementing End Users and Voice Mailboxes
Lab 6-2: Enabling Cisco Unified Presence
Lab 7-1: Providing End-User Support
Lab 7-2: Generating Cisco Unified Communications Manager Reports
Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
Lab 7-4: Monitoring the System with Cisco Unified RTMT
Lab 7-5: Monitoring Usage of Cisco Unity Connection
Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System

Audience



  • Network Administrators, Network Engineers, Systems Engineers

  • Anyone working towards CCNA Voice Certification