Integrating Cisco Unified Communications Applications (CAPPS)

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 is a 5-day course that teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

The version of the authorized course material is 8.0, but SLI is using 9.X in our labs.
After completing this course, students will be able to:


  • Describe voice-mail integration options and requirements

  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment

  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment

  • Implement voice-mail networking using VPIM

  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Course Outline

Module 1: Introduction to Voice Mail


  • Lesson 1: Voice-Mail Integration Overview

  • Lesson 2: General Requirements for Voice-Mail Integration


Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment


  • Lesson 1: Integrating with Cisco Unified Communications Manager

  • Lesson 2: Configuring the Cisco Unity Connection System

  • Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces

  • Lesson 4: Implementing Cisco Unity Connection Call Management

  • Lesson 5: Configuring Cisco Unity Connection Users

  • Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection


Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

  • Lesson 1: Understanding Cisco Unity Express

  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

  • Lesson 3: Configuring the Cisco Unity Express System

  • Lesson 4: Configuring Cisco Unity Express Users

  • Lesson 5: Understanding Cisco Unity Express AutoAttendant

  • Lesson 6: Troubleshooting Cisco Unity Express


Module 4: Voice Profile for Internet Mail Implementations


  • Lesson 1: Understanding VPIM

  • Lesson 2: Implementing VPIM in Cisco Unity Connection

  • Lesson 3: Implementing VPIM in Cisco Unity Express


Module 5: Cisco Unified Presence Implementation


  • Lesson 1: Understanding Cisco Unified Presence

  • Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows

  • Lesson 3: Integrating Cisco Unified Presence

  • Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

  • Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components




Labs:

  • Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

  • Lab 2-2: Configuring Cisco Unity Connection System Settings

  • Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces

  • Lab 2-4: Implementing Cisco Unity Connection Call Management

  • Lab 2-5: Configuring Cisco Unity Connection Users

  • Lab 2-6: Troubleshooting Cisco Unity Connection

  • Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

  • Lab 3-2: Configuring Cisco Unity Express System Settings

  • Lab 3-3: Configuring Cisco Unity Express Users

  • Lab 3-4: Implementing Cisco Unity Express AutoAttendant

  • Lab 3-5: Troubleshooting Cisco Unity Express

  • Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express

  • Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager

  • Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator

  • Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components


Audience


  • Network Administrators, Network Engineers, and Systems Engineers

  • Anyone who has their CCNA Voice Certification and/or is working towards their CCNP Voice Certification


To fully benefit from this course, students should have the following prerequisite skills and knowledge:


  • Working knowledge of converged voice and data networks

  • Basic knowledge of Cisco IOS gateways

  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

  • Knowledge gained from attending authorized prerequisite Cisco courses: ICND 1 & 2 or CCNA Bootcamp, ICOMM, CVOICE, and CIPT 1

Available Course Dates

07/31/2017 10:00 am - 08/04/2017 6:00 pm
12/18/2017 10:00 am - 12/22/2017 6:00 pm
Click here to sign up for this class