This one-day workshop is designed to address the factors that impede organizational change and create these attitudes that reduce communications across the organization. It is also designed to give managers a set of communications skills and strategies for improving organizational communications and communications with vendors and international project teams.
Module 1: Introduction to the workshop -In this module, we will detail the course objectives and schedule and identify participant interests and concerns. We will also engage participants in an exercise designed to elicit their opinions and feelings about organizational communications. Module 2: Managing organizational change and inducing appropriate behaviors among those in the organization affected by change -In this module, we’ll identify the types of changes being required of individuals in the workplace and their typical responses to those necessary changes. We’ll examine a model of organizational performance and the levers for convincing employees and others of the need for change and improving their buy-in to changes. Module 3: Communicating effectively with diverse audiences
-In this module, we will identify the various diverse audiences that managers need to communicate with. We’ll examine a simple model for characterizing the communication style of the individual. We’ll also examine some of the most prevalent types of behavioral diversity caused by cultural factors. Last, we’ll examine the differences in employee behavior related to age. We’ll look at the differences in philosophy and behavior between young and old workers and the range of possible behaviors in between. Module 4: Troubleshooting difficult communications and developing strategies for improving communications across the organization -In this module, we’ll examine some of the most difficult types of communications and develop strategies for improving communications and interactions with other units. We’ll identify effective strategies for communicating effectively and getting and keeping the attention of those we are communicating with. We’ll identify the specific challenges of changing minds and crafting messages that respond to the specific interests of the person or group we are communicating with. Module 5: The changing workplace and the challenges of managing vendors and international partners
-In this module, we’ll examine how the workplace has changed and why the management of vendors and outsourced services is so critical to project management and the management of enterprises overall. We’ll look at the new demands on managers and the management tools required in this environment. Module 7: Managing changes and expectations, resolving conflict and creating win-win relationships
-In this module, we’ll further examine the outsourced services as a means of building a relationship that benefits the buyer and the seller. We’ll describe methods for making the relationship adaptable and managing the expectations of managers and recipients of the services. We’ll describe and practice a conflict management method that can help us craft good, workable relationships and optimize outcomes in the face of the conflict that will accompany any outsourced relationship. Module 5: Workshop wrap-up
-In this module, we’ll wrap up the workshop and review what we’ve learned. We’ll build an agenda for each participant for improving how they communicate across the organization and a set of agreed-upon best practices for managing organizational changes.
The target student for this workshop is a manager responsible for operating units, project teams or support functions who is operating in an environment of change and who is required to effectively communicate with diverse groups and partners.
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