This two-day workshop focuses on identifying the root causes of business problems, building processes that meet those needs, and ensuring that those processes meet quality standards. (Other workshops focus on the elements of project quality management.) It has been designed to build those skills and to allow participants to understand the purposes of process quality management. It is highly interactive and designed to allow participants to both acquire and apply skills that can serve them well in the workplace. It utilizes a case study throughout the workshop.
This workshop is compliant with the Project Management Body of Knowledge (the PMBOK® Guide, Fourth Edition and draws insights on quality management and requirements from the Business Analysis Body of Knowledge (the BABOK®).
Day 1: Module 1: Introduction to the workshop
-In this module, we will detail the workshop objectives and schedule and identify participant interests and concerns. We’ll also describe the dimensions of quality for complex processes. Module 4: Process quality fundamentals
-In this module, we’ll examine the tenets of the modern quality movement and its pioneers and the definitions of quality. We’ll also examine the challenges of process improvement. Module 3: Root cause analysis -In this module, we will examine techniques for identifying the root causes of business problems. We’ll describe methods for gathering information, applying root-cause diagrams and analysis, and identifying causes that are susceptible to corrective action. We’ll engage in an exercise to apply the concepts we’ve learned. Module 4: Identifying and managing process quality
-In this module, we’ll examine the fundamentals of indentifying the requirements for business process and describe the challenges of identifying user definitions of quality and the tools for eliciting accurate requirements for business processes. We’ll describe the attributes of requirements and techniques for analyzing and documenting requirements. Last, we’ll examine the methods for ensuring that processes meet quality requirements.
Day 2: Module 5: Managing and improving process quality
-In this module, we’ll examine the basic tools for managing and improving process quality. We’ll identify the role of random errors and the eight principal tools of project quality management identified in the PMBOK® Guide, Fourth Edition. We’ll engage in an exercise to identify process errors and a plan for process improvement. Module 6: Advanced tools for quality management -In this module, we’ll investigate some more advanced tools for process quality management. The tools that we will explore include process and failure mode effect analysis (PFMEA), fault tree analysis, gap analysis, affinity diagrams, statistical process control (including Lean and Six Sigma), and process capability analysis. We’ll engage in an exercise to identify quality improvement methods that we’ll employ on our projects and organizations. Module 7: Workshop wrap-up -In this module, we’ll conclude the workshop and respond to remaining questions. We’ll identify additional resources and evaluate the workshop
The target student for this workshop is a project manager, a business analyst working on improving organizational processes, team members engaged in process controls or quality improvement, or a process stakeholder whose job performance involves effective interaction with organizational processes. General managers with the intention of improving their understanding of process improvement and project management would also benefit from this workshop.
College Credit, CEUs, PDUs and CDUs When you take courses with the Babbage Simmel, be sure you get the credit you deserve. Curriculum offered by Babbage Simmel can earn you college credit, CEUs, PDUs or CDUs.
College Credit Select curriculum offered by Babbage Simmel is part of the accredited University of Findlay's undergraduate course catalogs. For questions please E-Mail: firstname.lastname@example.org or call 614-481-4345.
Continuing Education Units (CEUs) Continuing Education Units (CEUs) are nationally recognized standard units of measurement earned for satisfactory completion of qualified programs of continuing education. If you need more information about CEUs, please E-Mail: email@example.com or call 614-481-4345.
Professional Development Units (PDUs) Professional Development Units (PDUs) can be issued by PMI® for formal learning activities related to project management. Project Management Professionals (PMPs®) are required to earn a minimum of 60 PDUs every 3 years to maintain certification. For more information about this program go to the PMI® web site or call 1-855 746 4849.
Continuing Development Units (CDUs) CDUs may be earned by attending professional development (e.g. courses, seminars) offered by organizations endorsed by IIBA® and designated as an EEP vendor. As an IIBA Endorsed Education Provider (EEP) Babbage Simmel's IIBA® endorsed courses qualify for CDU credit. For more information about CDUs go the IIBA® web site or call 1-647-426-3735.
Our babsimLIVE distance learning brings the classroom learning experience to you by seating you virtually into a real-life instructor-led classroom taught by award winning world-class instructors with other IT professionals like yourself. From the comfort of your home, workplace, or at the Babbage Simmel Columbus Campus, you acquire the training you need, when you want it, in the environment that is most comfortable for you to be successful.