This sixteen (16) hour instructor-led course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.
Learning Objectives: The learning objectives for Agile Service Management include an understanding of:
Exam & Certification:
Class culminates with an independent Foundation exam. Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Agile Service Management Foundation Certificate.
The exam is web-based; learners choose the time and place for their exams.
Project Management Institute (PMI®) Professional Development Units:
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.
Course Outline
Come ready to participate in lively discussions about process improvements, benefits and challenges.
Audience
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View course detailsCollege Credit, CEUs, PDUs and CDUs
When you take courses with the Babbage Simmel, be sure you get the credit you deserve. Curriculum offered by Babbage Simmel can earn you college credit, CEUs, PDUs or CDUs.
College Credit
Select curriculum offered by Babbage Simmel is part of the accredited University of Findlay's undergraduate course catalogs. For questions please E-Mail: info@babsim.com or call 614-481-4345.
Continuing Education Units (CEUs)
Continuing Education Units (CEUs) are nationally recognized standard units of measurement earned for satisfactory completion of qualified programs of continuing education. If you need more information about CEUs, please E-Mail: info@babsim.com or call 614-481-4345.
Professional Development Units (PDUs)
Professional Development Units (PDUs) can be issued by PMI® for formal learning activities related to project management. Project Management Professionals (PMPs®) are required to earn a minimum of 60 PDUs every 3 years to maintain certification. For more information about this program go to the PMI® web site or call 1-855 746 4849.
Continuing Development Units (CDUs)
CDUs may be earned by attending professional development (e.g. courses, seminars) offered by organizations endorsed by IIBA® and designated as an EEP vendor. As an IIBA Endorsed Education Provider (EEP) Babbage Simmel's IIBA® endorsed courses qualify for CDU credit. For more information about CDUs go the IIBA® web site or call 1-647-426-3735.
Our babsimLIVE distance learning brings the classroom learning experience to you by seating you virtually into a real-life instructor-led classroom taught by award winning world-class instructors with other IT professionals like yourself. From the comfort of your home, workplace, or at the Babbage Simmel Columbus Campus, you acquire the training you need, when you want it, in the environment that is most comfortable for you to be successful.